: E-Commerce Executive

Position: E-Commerce Executive

Department: E-Commerce

Industry: Skincare & Beauty

Experience: 1–3 Years

Location: Site IV, Industrial Area Sahibabad, Ghaziabad, UP- 201010

Employment Type: Full time on Site Job .

Reporting To: E-Commerce Manager.

About the Role

We are looking for a detail-oriented and proactive E-Commerce Operations Executive to manage and optimize the day-to-day operations of our skincare brand across online marketplaces and our D2C website.

The ideal candidate should have hands-on experience in e-commerce, marketplace management, inventory coordination, order processing, and promotions tracking. Experience in the beauty, skincare or cosmetics industry will be an added advantage.

Key Responsibilities

1. E-Commerce Operations

- Manage platforms such as Amazon, Flipkart, Nykaa, Myntra, instamart, and other relevant marketplaces .
- Ensure products are live, correctly categorized, and available for purchase.
- Monitor product listings, pricing, stock availability, images, descriptions, and product attributes.
- Coordinate with internal teams to resolve operational issues and ensure smooth order fulfilment.
- Monitor cancellations, returns, refunds, RTOs, and customer-related operational issues.
- Coordinate marketplace promotions, deals, campaigns, and sale events.
- Resolve listing, catalog, payment, inventory, and account-related issues with marketplace teams.
- Track fast-moving, slow-moving, and out-of-stock SKUs.
- Ensure orders are processed, packed, shipped, and delivered within defined timelines.
- Maintain accurate inventory and order records.





2. Sales & Performance Tracking

- Prepare daily, weekly, and monthly e-commerce performance reports.
- Track key metrics such as GMV, revenue, orders, AOV, conversion rate, cancellations, returns, RTO, and SKU-wise sales .
- Support the E-Commerce Manager in forecasting sales and planning inventory.

3. Promotions & Campaigns

- Coordinate with marketing teams for online campaigns, product launches, discounts, and promotional activities.
- Ensure promotional pricing and offers are correctly implemented across platforms.
- Monitor campaign performance and prepare post-campaign reports.
- Coordinate with marketplace account managers for upcoming sale events and promotional opportunities.

4. Reporting & Coordination

- Maintain accurate e-commerce MIS and operational trackers.
- Coordinate closely with Marketing, Warehouse, Finance, Customer Support, Supply Chain, and Product teams .
- Reconcile orders, sales, returns, refunds, and marketplace settlements with the finance team.
- Maintain documentation of marketplace issues, claims, and resolutions.

5. Required Skills

- Strong understanding of e-commerce operations and marketplace management .
- Hands-on experience with platforms such as Amazon Seller Central, Flipkart Seller Hub, Myntra, Nykaa, blinkit or similar platforms.
- Good knowledge of MS Excel / Google Sheets .

- Strong analytical and problem-solving skills.
- Good communication and coordination skills.

6. Preferred Experience

- 1–3 years of experience in e-commerce operations.

Send your cv: [email protected]

📌 E-Commerce Executive (New Delhi)
🏢 Suroskie
📍 New Delhi