**E-Commerce Executive

Job Title: E-Commerce Executive

Department: E-Commerce & Customer Support

Employment Type: Full-time

Experience: 1–3 years

Job Overview

We are looking for a proactive and responsible E-Commerce Executive to manage day-to-day order processing, logistics coordination, and customer support operations.

The ideal candidate should be organized, detail-oriented, customer-focused, and comfortable working in a fast-paced D2C e-commerce environment.

Key Responsibilities

Order Processing & Operations

- Process and verify daily online orders received through the website and mobile app.
- Coordinate with the warehouse and logistics teams for timely order dispatch.
- Monitor order status and ensure smooth order fulfilment.
- Handle order cancellations, modifications, address changes, returns, replacements, and refunds.
- Track shipments and coordinate with courier partners for delayed, undelivered, or lost shipments.
- Identify and resolve order-related operational issues.
- Maintain accurate records of orders and related activities.

Customer Support

- Handle customer queries through email, WhatsApp, phone, and other support channels.
- Resolve customer queries related to orders, payments, products, shipping, returns, and replacements.
- Handle customer complaints professionally and ensure timely resolution.
- Coordinate with internal teams to resolve customer issues.
- Follow up on pending complaints and ensure proper closure.
- Provide a positive customer experience and maintain high customer satisfaction.

E-Commerce Operations
- Monitor daily orders, cancellations,



returns, and delivery issues.
- Coordinate with warehouse, logistics, accounts, and other internal teams.
- Assist in resolving website/app-related customer issues.
- Prepare basic daily and weekly reports related to orders and customer support.
- Identify recurring operational issues and suggest improvements.

Skills & Requirements
- 1–3 years of experience in e-commerce operations or customer support.
- Experience with Shopify or other e-commerce platforms will be an advantage.
- Good knowledge of Excel / Google Sheets.
- Excellent written and verbal communication skills.
- Strong problem-solving and follow-up skills.
- Good attention to detail.
- Ability to multitask and work under deadlines.
- Customer-first attitude.
- Experience with a D2C brand, e-commerce company, logistics, or online customer support will be an added advantage.

Ideal Candidate

We are looking for someone who is proactive, responsible, organized, and customer-focused.

The candidate should take ownership of customer issues from start to finish rather than simply forwarding complaints to other teams.

Compensation

Salary: We offer a competitive salary with a hike over your current compensation and will aim to meet your salary expectations, depending on your experience, skills, and suitability for the role.

Why Join Us?

- Work with a growing D2C brand.
- Opportunity to take ownership of e-commerce and customer operations.
- Rapid-paced and learning-oriented work environment.
- Opportunity for career growth based on performance.**

📌 E commerce executive (Ahmedabad)
🏢 Nutrabox India
📍 Ahmedabad