Description

We are looking for a agile and guest-focused Duty Manager to oversee Front Office operations during assigned shifts, ensuring exceptional guest service, smooth hotel operations, and adherence to IHG standards.

Key Responsibilities:

- Oversee daily Front Office operations, including Reception, Reservations, Concierge/Bell Desk, and guest services.
- Ensure seamless check-in/check-out and deliver personalized guest experiences.
- Handle guest concerns and complaints promptly and effectively.
- Supervise, coach, and motivate Front Office colleagues to achieve service and operational standards.
- Support occupancy and ADR targets through effective upselling and revenue opportunities.
- Monitor billing, guest credit, cash handling, and Front Office revenue controls.
- Ensure compliance with IHG standards, hotel SOPs, safety, security, and emergency procedures.




- Coordinate effectively with all hotel departments to ensure smooth operations.
- Act as the Manager on Duty and take appropriate decisions in the absence of senior management.

Candidate Profile:

- Diploma/Degree in Hotel Management or Hospitality.
- 6–7 years of Front Office experience, preferably in an upscale or luxury hotel.
- Previous supervisory/Duty Manager experience preferred.
- Strong communication, leadership, problem-solving, and guest-handling skills.
- Excellent knowledge of Front Office operations and PMS.
- Passion for delivering exceptional guest experiences.
- Experience with an international hotel brand will be an added advantage.

📌 Duty Manager (India)
🏢 IHG
📍 India