Join our Team

About This Chance:

Ericsson is seeking an accomplished Technical Authority Expert to join our Managed Services division, supporting the Ericsson Operations Engine initiative. In this pivotal role, you will leverage specialized domain expertise across the complete project lifecycle-from Create through Sustain to Evolve phases. You will serve as a strategic technical resource, driving innovation and operational excellence across our technology-driven transformation programs.

Key Responsibilities:

Design, develop, and optimize automation-based solutions with comprehensive troubleshooting and resolution capabilities

Lead recovery process improvements and implement best practices for service restoration

Provide advanced technical guidance to domain support and automated operations teams

Collaborate with automation and analytics teams to apply specialized domain knowledge and drive insights

Establish and refine automated Service Delivery methodologies to enhance operational efficiency

Monitor trends and performance patterns to anticipate service disruptions and enable proactive remediation

Required Expertise:

Ericsson Operations Engine and Mode of Operations

Automation frameworks and technologies

Advanced troubleshooting and problem-solving capabilities

Network performance optimization and analysis

End-to-end customer experience management

Network virtualization technologies

Problem and incident management

Telecom domain knowledge and best practices

Ericsson Customer Experience Assurance (CEA) competencies

Service Request Fulfillment (OMS) processes





MS TOP platform experience

System administration

Data security principles and practices

Qualifications

4-9 years of progressive experience in Telecom and IT domains

Demonstrated expertise in technical leadership and solution architecture

Strong analytical and communication skills

Why join EricssonAt Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 788920

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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