Job DescriptionPosition Title: Director, Global Finance Shared Services

NFunction: Global Finance

NReports to: VP, Chief Accounting Officer

NPrimary Purpose

nThis is a director-level role responsible for the performance management, and continuous improvement of the company's globally outsourced Finance Shared Services, covering Records to Reports, Accounts Receivable (AR) and Accounts Payable (AP) operations delivered through a global BPO partner (currently Infosys).

NReporting directly to theChief Accounting Officer, the role has primary functional ownership for global General Ledger, AR, and AP BPO process, while providing overall leadership, oversight, and strategic direction for the entire outsourced shared services model. A Global AP/AR Manager will report into this role.

NThe position is accountable for working closely with the selected global BPO teams, setting strategy, making daily tactical decisions, ensuring that the BPO teams deliver quality service and maintains operational excellence, maintaining robust internal controls and governance, and driving transformation across GL, AR and AP processes in support of the company's global business operations.

NKey Accountabilities

nKey Responsibilities

N1. Global BPO & Shared Services Leadership

NOwn the overall outsourced Finance Shared Services operating model, covering GL, AR and AP across all regions.

NAct as the primary pointof accountability for BPO service delivery, governance, and outcomes.

NLead and develop the Global AP/AR Manager, ensuring clear accountability, alignment of priorities, and strong collaboration between the BPO teams and regional GL, AR and AP team members.

NEnsure the shared services model scales effectively with business growth while maintaining service quality, compliance, and cost discipline.

N2. Oversight of Global Accounts Receivable

NOversee end-to-end global AR delivery from BPO centers worldwide, ensuring consistent service levels and strong support to business operations.

NDrive performance acrosscore AR activities, including:

Na) Timely and accurate invoicing to customers, including automated emailing of invoices and dunning enablement

Nb) Prompt collections of open invoices in line with target DSO

Nc) Accurate and timely application of cash receipts, minimizing unapplied cash

Nd) Customer credit management, including credit limit setting and order release controls

NPartner with regional finance, sales, and customer-facing teams to resolve customer queries and request for statements,



resolving complex AR issues and support cash flow objectives.

N3. Oversight of Global Accounts Payable

NProvide strategic oversight and governance of global AP operations delivered through

Nthe BPO.

nCollaborate with Infosys for roll out standardization AP process automation via Infosys' tools eg APOC

NEnsure consistent AP policies, controls, and service levels across regions, including invoice processing, payment execution, vendor master governance, and query management.

NReview AP performance, risks, and improvement initiatives through regular engagement with the Global AP Manager and Infosys.

N4. BPO Vendor Management & Governance

NManage the external relationship with Infosys and any additional BPO providers supporting Finance/Accounting operations.

NMonitor, audit and manage contractual agreements, resource quality and commitment to SLAs, KPIs, and pricing structures.

NMeasure, track, and report vendor under performance;

lead corrective actionswhere service deficiencies are identified.

NAct as escalation point for major service delivery issues and present updates to senior

Nfinance leadership as required.

N5. Transitions, Transformation & Continuous Improvement

NProject manage transitions of R2R, AR and AP activities to the BPO, including process

Nanalysis, documentation, transition planning, milestones, and internal handover.

NIdentify opportunities for process standardization, automation, and optimization across AR and AP.

NCoordinate the implementation of BPO tools, technologies, and best practices to drive efficiency and quality.

NCollaborate closely withIT to ensure effective integration of BPO tools with ERP and

Nfinance systems.

n6. Stakeholder Management & Business Partnership

NAct as a functional bridge between external BPO partners and internal stakeholders across Finance, IT, and business operations.

NWork closely with Regional Accounting teams and Country Controllers across EMEA, China, South Korea, Japan, Singapore, India, Australia, USA, and Canada.

NSupport the Global ChiefAccounting Officer in driving global standardization of R2R, AR and AP close processes, governance, and internal controls.

NEnsure strong leadershipover the BPO vendors,



maintaining close communication, issue resolution, and alignment across global and regional stakeholders.

NAny other tasks as assigned by Supervisor.

NKey Internal Stakeholders& External Contacts

NChief Financial Officer

NGlobal Chief Accounting Officer

NRegional Finance Leaders, Country Controllers, and Accounting Teams

NIT / Digital Finance Teams

NGlobal AP and AR Manager

NBPO service providers (e.G., Infosys)

NBusiness operation leaders, eg Customer Care

NInherent Requirements

nDecision-Making Accountability

NAccountable for making timely, data-driven decisions that optimize end-to-end finance

Noperations across regions. This role owns the outcomes of strategic and operational choices,

Nensuring strong governance, risk management, and compliance while balancing efficiency,

Nquality, and stakeholder needs.

NProfessional/License Certification

NCPA preferred

nFormal Qualifications

NBachelor's degree in Finance, Accounting, Business Administration, or a related field.

NKey Skills / Core Competencies

NStrong track record as aBPO vendor manager, preferably with providers such as Infosys, TCS, Accenture, Genpact, etc.

NDeep functional expertise in accounting close, Accounts Receivable, and solid working

Nknowledge of Accounts Payable processes, controls, and risks.

NDemonstrated experience leading or governing end-to-end outsourced shared services models, including transitions and transformations.

NStrong understanding of finance process automation and technology enablement in partnership with Infosys and IT, including ERP-integrated AR/AP tools.

NAbility to operate effectively across cultures, geographies, and seniority levels, including

Ninfluencing at CFO / executive level.

NExcellent analytical judgment, problem-solving capability, and commercial acumen.

NStrong negotiation, decision-making, and conflict-resolution skills.

NClear, concise, and confident written and verbal communication skills.

NWillingness and ability to travel internationally (including India) as required to support BPO

Ngovernance and delivery

NExperience

n12 years' experience in Finance Shared Services, with significant responsibility for global BPO governance and vendor management in multinational environments.

NProven experience operating at Senior Manager or Director level in multinational companies with outsourced BPO model, demonstrate accountability for global outcomes, senior stakeholder

Nengagement, and people leadership.

📌 Director, Global Finance Shared Services (Karnataka)
🏢 Evident Microscopy
📍 Karnataka