We are looking for a Digital Sales Executive to manage sales generated through digital channels such as WhatsApp, social media, online advertisements, website enquiries, and other digital platforms.

The role involves responding to enquiries, engaging with potential customers, following up on leads, recommending products, converting leads into orders, and maintaining relationships with customers.

Key Responsibilities

- Handle customer enquiries received through WhatsApp, Instagram, Facebook, website, online advertisements, and other digital platforms.
- Respond quickly and professionally to new digital enquiries.
- Contact potential customers through phone calls and WhatsApp when required.
- Understand customer requirements and recommend suitable products.
- Convert digital enquiries and leads into confirmed sales.
- Follow up with interested customers until the purchase is completed.
- Maintain regular follow-up with previous and existing customers to generate repeat sales.
- Share product details, prices, offers, images, videos, and other relevant information with customers.
- Handle customer objections and provide suitable solutions to encourage sales.
- Inform customers about new products, offers, campaigns, and promotions.
- Maintain accurate records of leads, customer details, follow-ups, and orders.
- Update lead and sales status in the company's CRM, spreadsheet, or sales system.
- Coordinate with the billing, warehouse, packing, and dispatch teams to ensure smooth order processing.
- Follow up on pending enquiries, abandoned orders, and customers who have not completed their purchase.
- Support digital marketing campaigns by following up with leads generated through advertisements.
- Identify opportunities for upselling, cross-selling, and repeat purchases.




- Maintain professional communication and provide a positive customer experience.
- Achieve assigned daily, weekly, and monthly sales targets.
- Prepare and submit regular sales and lead follow-up reports.

Required Skills
- Excellent communication and customer-handling skills.
- Strong sales and convincing ability.
- Good knowledge of WhatsApp and social media platforms.
- Good follow-up and lead-conversion skills.
- Comfortable communicating with customers through digital channels.
- Basic knowledge of Excel/Google Sheets and CRM systems.
- Target-oriented and result-driven approach.
- Ability to handle multiple enquiries simultaneously.
- Good negotiation and problem-solving skills.
- Malayalam and English communication skills preferred.

Qualification & Experience
- SSLC / Plus Two / Diploma / Degree.
- Freshers and experienced candidates can apply.
- Experience in digital sales, online sales, e-commerce, telecalling, customer service, or sales will be an advantage.

Salary & Benefits
- Salary based on experience and interview performance.
- Attractive sales incentives based on performance and target achievement.
- Company-provided mobile phone and CUG facility.
- Training and growth opportunities opportunities.
- Food & accommodation may be provided as per company policy.

Key Performance Indicators
- Digital lead response time
- Lead-to-sale conversion rate
- Daily/Monthly sales achievement
- Follow-up completion rate
- Number of orders generated
- Repeat customer sales
- Upselling & cross-selling
- Customer response rate
- CRM/data accuracy
- Customer satisfaction
- Attendance and punctuality

Pay: ₹12,000.00 - ₹13,500.00 per month

Benefits

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Internet reimbursement
- Life insurance
- Provident Fund

Work Location: In person

📌 Digital Sales Executive (Kozhikode)
🏢 Pravasi souq
📍 Kozhikode