Minimum 15 years of experience in Digital Transformation, Business Analysis, Product Management, or Technology Delivery from

Insurance domain.

Digital Transformation:

- Drive CMS migration for modular content, personalization, and analytics, reducing publishing time by 30% and boosting engagement by 25%.

- Deliver a mobile app for agents with real-time recommendations and lead scoring.

- Transforming and building portals for customers and internal stake holder

- Launch AI chatbot with WhatsApp integration, automating 60% of queries and improving retention by 40%.

- Implement AI-powered digital payments (ENACH, WhatsApp Payments, fraud detection) driving 20% revenue growth.

- Execute omnichannel strategies and marketing automation using AI for content and behavior modeling.

- Champion enterprise AI adoption for UX optimization, workflow automation, and data-driven decisions.





- Gather and document business requirements, perform feasibility analysis, and prepare scope for current systems/changes.

- Conduct change impact analysis, CR documentation, and vendor evaluations.

- Review FSD/SRS/design documents and sign-offs with project teams.

- Secure stakeholder sign-off and ensure smooth go-live.

- Expertise in

AEM

, mobile app development, AI/ML, and digital payments.

- Strong business analysis, SDLC, and UAT management experience.

- Excellent stakeholder management and vendor coordination skills.

- Preferred certifications in

Business Analysis (CBAP)

,

Adobe Experience Manager (AEM)

,

AI/ML

, or

Agile methodologies are preferred.

📌 Digital Ecosystem Process Lead (Mumbai)
🏢 Magma General Insurance
📍 Mumbai