Key Responsibilities

- Install, configure, upgrade, and troubleshoot Windows OS (Windows 7/10) and Microsoft Office (2007–2022, O365).

- Provide support for desktops, laptops, printers, and other peripherals in workgroup and domain environments.

- Perform hardware troubleshooting and replace components like RAM, HDD, SMPS, motherboard, etc.

- Install and troubleshoot applications, antivirus software, and resolve malware/virus issues.

- Configure and troubleshoot Microsoft Outlook and email-related problems.

- Provide L1 and remote support using tools like Any Desk, TeamViewer, VNC, etc.

- Handle basic networking issues (LAN/Wi-Fi/IP configuration).

- Maintain IT assets and inventory records.

- Support Active Directory tasks such as user creation, password resets, and access issues.

- Perform preventive maintenance of IT equipment.

Requirements

Key Skills Required:

- Handling 20–50 users for desktop-related activities

- Graduate in IT or IT certification

- Basic printer troubleshooting knowledge

- Hardware replacement and OEM warranty support knowledge

- Good email communication and prompt user response skills

- Positive command over English and Hindi

📌 Desktop Support Engineer (Mumbai)
🏢 Indus Systems u0026 Services
📍 Mumbai