WE’RE HIRING: DESKSIDE SUPPORT ENGINEER L2 – INDIA Excis is a global IT support leader driven by innovation and collaboration. We are looking for a customer-focused and technically skilled Deskside Support Engineer L2 to provide high-quality onsite IT support to end users in Bangalore. In this role, you will be responsible for troubleshooting and resolving hardware, software, network, and end-user computing issues, while ensuring excellent customer experience, adherence to SLAs, and efficient service delivery.

You will work closely with remote support teams, vendors, and other IT stakeholders to ensure incidents and service requests are resolved effectively. Clients in 190+ countries

6,000+ Engineers

200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From resolving technical challenges to supporting critical workplace technology, our engineers play an important role in delivering reliable IT services to enterprise customers around the world. What You’ll Do:

Deskside & End User Support: Provide onsite L2 support for laptops, desktops, workstations, and peripheral devices, ensuring issues are resolved efficiently and professionally.

Hardware & Software Troubleshooting: Diagnose and resolve hardware, software, and user-related issues within agreed SLA timelines.

Windows & Microsoft 365 Support: Install, configure, troubleshoot, and maintain Windows operating systems and Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.

Device Deployment & Imaging: Perform laptop and desktop imaging, deployment, upgrades, refresh activities, and other endpoint lifecycle tasks.

Peripheral Support: Install, configure, and troubleshoot printers, scanners, docking stations, monitors, and other IT peripherals.

User Account Support: Assist users with password resets, account-related issues, and Active Directory support.

Network Troubleshooting: Troubleshoot basic connectivity issues involving LAN,



Wi-Fi, VPN, TCP/IP, DNS, and DHCP.

Meeting Room Support: Support meeting rooms, conference room equipment, and video conferencing platforms such as Microsoft Teams and Zoom.

ITSM & Documentation: Accurately document incidents, service requests, troubleshooting activities, and asset updates using ServiceNow or other ITSM platforms.

Asset Management: Support the receiving, tagging, issuing, collecting, tracking, and lifecycle management of IT equipment.

IMAC Activities: Support Install, Move, Add, Change (IMAC) activities and other workplace technology requirements.

Vendor & Remote Team Coordination: Coordinate with remote support teams, vendors, and third-party providers to facilitate timely incident resolution.

Security & Compliance: Ensure all support activities comply with IT security policies, procedures, and operational standards.

SLA & Service Delivery: Prioritize and manage incidents and service requests effectively while maintaining agreed service levels and a high standard of customer satisfaction.

Shift & On-Call Support: Participate in shift rotations, weekend support, and on-call activities when required. What You’ll Need:

2–5 years of experience in Deskside Support, Desktop Support, End User Computing (EUC), or a similar IT support role.

Strong hands-on knowledge of Windows 10/11 operating systems.

Experience supporting Microsoft Office 365 applications and Microsoft Teams.

Working knowledge of Active Directory and Azure Active Directory (Entra ID).

Basic to intermediate knowledge of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN troubleshooting.





Experience with endpoint management tools such as SCCM, Microsoft Intune, or similar platforms.

Experience using ServiceNow or other IT Service Management (ITSM) tools.

Hands-on experience supporting desktops, laptops, printers, monitors, docking stations, and other IT peripherals.

Strong troubleshooting, analytical, and problem-solving skills with the ability to diagnose issues methodically.

Excellent communication and customer service skills, with the ability to interact professionally with end users.

Strong organizational and time management skills, with the ability to manage multiple incidents and priorities while meeting SLA requirements.

Ability to work effectively independently and as part of a wider IT support team. Nice to Have:

Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.

IT certifications such as CompTIA A+, ITIL Foundation, Microsoft certifications, or equivalent.

Experience supporting enterprise or multinational environments.

Experience with endpoint management, software deployment, imaging, or device lifecycle management.

Experience supporting meeting rooms, video conferencing, and collaboration technologies.

Willingness to travel between customer locations when required.

Why Join

Us?

At Excis, you will be part of a collaborative and cutting-edge global IT support team serving enterprise customers around the world. You will gain exposure to enterprise IT environments, modern workplace technologies, global service delivery practices, and a wide range of technical challenges. We prioritize professional growth, continuous learning, and meaningful career development while providing a supportive environment where your technical expertise and contributions are valued.

Ready to take your IT support career to the next level? Apply now to join Excis in Bangalore and become part of our global team delivering exceptional onsite IT support!

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