Job Summary

- We are looking for an experienced L2 Desktop Engineer to provide advanced technical support for desktops, laptops, operating systems, and end-user applications

- You will handle escalated issues from L1 support, troubleshoot complex problems, and ensure smooth IT operations for users

Key Responsibilities

- Troubleshoot and resolve escalated desktop, laptop, printer, and peripheral issues

- Supported VIP users

- Should be able to run OEM diagnosis, replace part in laptop/desktop

- Install, configure, and maintain operating systems and applications

- Support end-users with hardware and software problems, both onsite and remotely

- Perform system upgrades, patches, and preventive maintenance

- Manage user accounts, permissions, and access rights





- Document technical issues and solutions in the ticketing system

- Ensure compliance with IT policies and security guidelines

Qualifications & Skills

- Bachelors degree in IT, Computer Science, or related field (or equivalent experience)

- 5+ years of experience in desktop support or IT service desk roles

- Strong knowledge of Windows OS, MS Office, and common business applications

- Familiarity with Active Directory, Exchange, and remote support tools

- Valuable understanding of networking basics (TCP/IP, DNS, DHCP)

- Strong problem-solving and communication skills

- Ability to work under pressure and manage multiple priorities

📌 Desktop Engineer (Noida)
🏢 Gravia Technologies
📍 Noida