Hardware &

- Device Management

- Setup &
- Deployment:

Unboxing, configuring, and deploying new desktops, laptops, and mobile devices for new hires.

- Maintenance &

- Repair:

Diagnosing hardware failures and replacing components (e.g., RAM, hard drives, batteries).

- Peripherals: Troubleshooting issues with printers, scanners, monitors, and VoIP phones. [1, 2, 3, 4]

Software &

- System Support

- OS &
- Applications:

Installing, updating, and troubleshooting operating systems (Windows, macOS, Linux) and software like Microsoft 365 or antivirus programs.

- Patch Management: Rolling out security patches, bug fixes, and software updates to minimize workplace disruption.

- Network Connectivity: Diagnosing VPN, Wi-Fi, Ethernet, and DNS issues to ensure reliable network access. [1, 2, 3, 4]

User Support &

- Ticketing

- Incident Response: Responding to support tickets via ServiceNow or Jira, communicating clearly with users to resolve their issues.

- Remote Assistance:



Assisting remote/hybrid employees using remote desktop tools (e.g., TeamViewer, AnyDesk).

- User Administration: Managing access rights, resetting passwords, and provisioning accounts in Active Directory. [1, 2, 3]

Asset Management &

- Documentation

- Inventory Tracking: Keeping an accurate, up-to-date log of all hardware assets, peripherals, and software licenses.

- Procurement: Researching hardware needs, identifying optimal vendors, and working with procurement teams for purchasing.

- Knowledge Base Creation: Documenting complex technical problems and their step-by-step solutions to build an internal knowledge base

Pay: ₹20,000.00 - ₹29,253.26 per month

Benefits

- Food provided

- Health insurance

- Internet reimbursement

- Leave encashment

- Life insurance

- Paid sick time

- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (Chennai)
🏢 Mugos Technoloies
📍 Chennai