About The Company Empor Marcom is a dynamic and innovative marketing communications firm dedicated to delivering comprehensive solutions that elevate brand presence and drive business growth. With a focus on strategic marketing, digital transformation, and customer engagement, Empor Marcom has established itself as a trusted partner for organizations seeking to enhance their market reach.

Our team comprises passionate professionals committed to excellence, creativity, and continuous improvement, ensuring our clients stay ahead in a competitive landscape.

About The Role We are seeking a proactive and detail-oriented Database Manager with robust expertise in Salesforce CRM to join our team at Empor Marcom. In this pivotal role, you will be responsible for managing and optimizing our CRM operations to support sales, marketing, and operational initiatives.

The ideal candidate will possess extensive experience in CRM management, particularly with Salesforce, and demonstrate the ability to coordinate across multiple departments to ensure data integrity, process efficiency, and actionable insights.

This role offers an exciting opportunity to work in a collaborative environment where your skills will directly impact our client engagement strategies and overall business success. You will serve as a key liaison between technical teams and business stakeholders, ensuring our CRM systems are aligned with organizational goals and industry best practices.

Qualifications The ideal candidate should possess a minimum of 3 years of experience in CRM operations, with a strong emphasis on Salesforce CRM.



A good understanding of the Salesforce Trailblazer platform is essential, along with hands-on experience managing B2B databases and CRM processes.

Candidates should demonstrate excellent stakeholder management and cross-functional coordination skills, with prior exposure to the events, media, or marketing industry considered a plus. A bachelor's degree in Information Technology, Marketing, Business Administration, or a related field is preferred.

Responsibilities

- Manage and optimize Salesforce CRM operations, including workflows, automation, and user management to ensure seamless functionality and data integrity.
- Handle B2B database management tasks such as segmentation, data cleansing, enrichment, and maintenance to support targeted marketing and sales efforts.
- Collaborate closely with internal stakeholders including sales, marketing, operations, and leadership teams to align CRM strategies with business objectives.
- Serve as the primary point of contact for CRM-related coordination, ensuring effective communication between technical teams and end-users.
- Leverage Salesforce Trailblazer resources for ongoing learning and implementation of best practices in CRM management.
- Create and maintain comprehensive reports, dashboards,



and analytics to provide actionable insights that inform decision-making processes.
- Ensure the accuracy, consistency, and compliance of CRM data, implementing quality control measures as needed.
- Support marketing campaigns and event initiatives through CRM execution, tracking, and reporting to measure effectiveness and ROI.
- Coordinate with cross-functional teams for lead management, nurturing, and campaign optimization to maximize engagement and conversion rates.
- Work with Salesforce partners and vendors to enhance CRM functionalities and implement new features aligned with organizational needs.

Benefits Empor Marcom offers a competitive compensation package along with comprehensive perks that support your professional and personal growth. Our benefits include health insurance, paid time off, flexible work arrangements, and opportunities for continuous learning and development. We foster a collaborative and inclusive work environment where innovation and initiative are recognized and rewarded. Joining our team provides you with the chance to work on impactful projects within a forward-thinking organization dedicated to excellence and growth.

Equal Opportunity

Empor Marcom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our clients effectively and fosters a culture of innovation and respect.

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