Discipline

Client Experience

Role Type

CX Coordinator

The Opportunity

We are looking for Senior Associate - CX Coordinator will be responsible for enabling CX Global/Regional leaders to manage CX program. This professional works closely with Client Experience regional leaders to coordinate with various teams, capture feedback, aggregate feedback results, analyze identify trend and issues, publish reports and recommend improvements to enhance client feedback.

Your key responsibilities

- Manage any/all queries from the /Region(s) around CX program, Global CX system, CX guidelines and key metrics

- Effectively manage and prioritize the workload to meet tight deadlines and handle shifting priorities

- Provide client input to leadership by implementing the methods within the client feedback framework

- Manage and coordinate the logistics associated with focus groups or interviews

- Prepare and administer any reports/dashboards for management/client and perform quantitative/qualitative analysis.

- Manage regional databases to build an effective file system and carry out regular housekeeping activities

- Manage the continual review and improvement of processes to streamline the client feedback framework and enhance the gathering and delivery of client input

- Cross-train peers to ensure seamless support of reporting and feedback initiative

- May have to manage a shared mailbox

Skills and attributes for success

- The role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, communication, organizational, and time management skills.

- Expert on Excel, PPT Power BI. Exposure to other visualization tools like Spotfire,



Alteryx would be an added advantage.

- Good research and analytical skills to simplify complex issues and communicate them to a variety of audiences.

- Prior knowledge on generating insights

- Expert oral and written communication

- Excellent in comms and project management

- Ability to work and team effectively with clients and other management

- Market research preferred

To qualify for the role, you must have

- Bachelor degree

- Master degree preferred

- Approximately 3-5 years of experience in similar industry.

- Background in research, project planning, and/or analysis is preferred

- Worked in a large Global organization

Technologies and Tools

- Excel, PPT Power BI.

- Exposure to other visualization tools like Spotfire, Alteryx would be an added advantage.

What we look for

- Flexibility - depending on regional geography, some travel may be required as well as attending Area leadership meetings/training. From time to time, internal and external obligations may require working after normal business hours.

- Project management - to be able to manage changing priorities.

- Experienced in quantitative reporting (knowledge of qualitative analysis will be an advantage)

- Valuable oral and written communication skills

- Self-driven

- Manage a number of concurrent activities, with strong multi-tasking, prioritization, communication, organizational, and time management skills.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 CX Coordinator- Senior Associate (Kochi)
🏢 EY
📍 Kochi