Roles and Responsibilities Candidate should have experience in international process as Team Leader - Manage a team of agents handling international calls, ensuring excellent customer service and meeting KPIs.

- Oversee daily operations, including scheduling, training, and performance management to achieve SLA targets.
- Develop strategies to reduce shrinkage and attrition rates through effective coaching and people management skills.
- Collaborate with other teams to resolve complex issues related to UK processes and US procedures.
- Ensure compliance with quality standards (CSAT) by monitoring call recordings and providing feedback to agents.

Desired Candidate

Profile - 1-5 years of experience in BPO Operations or similar industry.

- Solid understanding of AHT,



Attrition, CSAT, KPIs, KRAs, People Management Skills, SLA Management.
- Excellent communication skills for effective team handling and leadership. Please do share your resume with below details to this email ID : [email protected] Name Number Qualification Domains Handled Current Organisation Current Designation Email Notice Period Overall Experience Relevant Experience Current CTC Expected CTC Current Location Preferred Location Open to relocate Regards, Charlie HR [email protected]

📌 Customer Support Team Lead (Hyderabad)
🏢 TP
📍 Hyderabad