Job DescriptionWe are looking for a proactive and customer-focused Customer Support Specialist to join our team. This is a full time, on-site position based in Vadodara. In this role, you will be responsible for assisting international clients through phone, email, and chat, ensuring timely resolution of customer inquiries and maintaining a high level of customer satisfaction.

You will coordinate with internal teams, monitor support requests, document issues, and ensure smooth day-to-day support operations. The ideal candidate is an excellent communicator, organized, solution-oriented, and capable of working efficiently in a fast-paced environment.

NKey Responsibilities

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- Respond to customer inquiries via phone, email, and live chat.
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- Resolve customer issuespromptly while maintaining a high level of professionalism.
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- Coordinate with technical and internal teams to ensure timely issue resolution.
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- Track, document, and manage support tickets until closure.
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- Escalate complex issuesto the appropriate teams when required.
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- Maintain accurate records of customer interactions and follow-ups.
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- Ensure customer satisfaction by providing timely updates and effective communication.
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- Contribute to improvingsupport processes and operational efficiency.
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nQualifications

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- Excellent verbal and written English communication skills.
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- Strong customer serviceand interpersonal skills.
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- Good analytical and problem-solving abilities.
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- Basic technical understanding of websites, software applications, or digital products.
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- Ability to multitask and prioritize work effectively.
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- Experience in customer support, BPO, IT, or SaaS is preferred but not mandatory.
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- Freshers with excellentcommunication skills are welcome to apply.
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nRequirements

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- Must be willing to workNight Shift (9:00 PM – 6:00 AM IST).
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- Must be able to work from the Vadodara office.
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- Comfortable interactingwith international clients.
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- Strong team player witha positive attitude and willingness to learn.
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📌 Customer Support Specialist (Mandvi)
🏢 Vrundaz Technology
📍 Mandvi