09 Aug
|
Office Beacon ASPL
|
Mandvi
09 Aug
Office Beacon ASPL
Mandvi
Job DescriptionJob Title: Customer Support Representative
NExperience Level: 3+ years.
NLocation: Vadodara, Gujarat, India/On Site
NShift Time: US Shift
NKey Responsibilities:
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- Handle inbound calls, emails, and chats to address customer queries and concerns.
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- Provide accurate information about products, services, and policies.
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- Troubleshoot basic technical issues and offer step-by-step solutions.
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- Maintain detailed and updated records of customer interactions in CRM systems.
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- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
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- Escalate complex cases to the appropriate departments when necessary.
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- Meet daily/weekly performance metrics such as response time, resolution time, and customer satisfaction.
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- Collaborate with team members to improve service quality and processes.
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📌 Customer Support Representative (Mandvi)
🏢 Office Beacon ASPL
📍 Mandvi