Immediately Hiring Graduates for Ring Voice Process (Technical Support) in Leading MNC at Gurgaon / Noida (Work from Office)

Responsibilities

- Handle inbound/outbound customer calls regarding product/service inquiries and issues
- Provide accurate information and assistance to customers
- Resolve customer complaints and escalations in a skilled manner
- Maintain customer records and update information in the system
- Identify and escalate priority issues to the appropriate team
- Achieve individual and team targets for customer satisfaction and productivity
- Follow company policies and procedures
- Adhere to quality standards and call center metrics.

Qualifications

- Graduation in any discipline
- Communication Level - CL 11 or above.
- Excellent verbal and written communication skills in English
- Strong customer service orientation
- Ability to empathize with customers and provide appropriate solutions
- Good problem-solving skills
- Ability to work in a fast-paced and target-driven environment




- Basic computer knowledge and typing skills
- Flexibility to work in shifts, including weekends and holidays

Skills

- Active listening
- Attention to detail
- Patience
- Multitasking
- Conflict resolution
- Time management
- Customer relationship management
- Adaptability

Assessments Required:

1. AMCAT (Cognitive & Domain Skills) Mandatory
2. SVAR Test - Minimum B1 Level
3. Voice Versant - Minimum Score of 58
4. WBI Ops (Web-Based Interview for Operations) - Cleared

Interview Rounds:

- Resume Screening
- AMCAT & Communication Tests
- Virtual/Web-Based Interview (WBI Ops)
- Final HR Discussion

Minimum 1 Year in Technical Customer Support (Voice) Mandatory

Package Details

Package:

CTC : 5 LPA

Take-Home Salary: 36,500/month (approx.)

Minimum Incentive Value: 0

Application Process

Email your resume: [email protected]

📌 Customer Support (Gurugram)
🏢 QUAGMIRE IT SERVICES
📍 Gurugram