- Flexibility to work in the US shift is essential
- Message intake & dispersal.
- Providing support through voice, chat, or calls.
- Scheduling & appointment setting.
- Order intake.
- Opening trouble tickets.
- Email response.
- Monitoring system alerts.
- Immediate notification of emergent issues and more.
- After Hours Emergency Call Handling.
- Complaints and Escalation Handling.
Qualifications & Skills:
- Looking for someone having 0.6 months to 4 years of relevant experience.
- International Customer Service experience is preferred.
- A welcoming voice with an upbeat tone.
- Typing speed must be over 25 WPM. A test will be administered.
- Excellent customer service and computer literacy skills.
- Excellent command of grammar and spelling must be adept at paying attention to detail.
- Flexible, a team player with exceptional verbal and communication expertise.
- Computer skills in a Windows based setting.
- Must be available to work a weekend day (Sat or Sun each week).
- Training will last approximately one week. On your second week, you will move to your new set schedule.
- Good attendance & schedule adherence following.
📌 Customer Support Representative (Pune)
🏢 Enhancor Services
📍 Pune
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