About The Company FlexyPe is a comprehensive full-stack infrastructure platform designed specifically for eCommerce businesses. Serving over 800 direct-to-consumer brands, FlexyPe enables seamless management of critical components such as identity verification, shopping cart, checkout processes, and post-purchase experiences.

The company processes more than ₹300 Crores in gross merchandise value (GMV) and maintains a vast network of over 100 million shopper identities. As a profitable and bootstrapped organization, FlexyPe operates with a lean team of 15 dedicated professionals. The company is now entering an exciting phase of growth and innovation, seeking talented individuals to help expand its market reach and enhance its value proposition for merchants who are yet to realize the full potential of their eCommerce operations.

About The Role We are seeking a proactive and customer-focused Support Specialist to join our dynamic team. This role is integral to maintaining strong relationships with our clients by providing exceptional support and ensuring their experience with FlexyPe’s platform is smooth and efficient.

As a Customer Support Specialist, you will serve as the key point of contact between our product, technical teams, and clients. Your primary responsibility will be to troubleshoot issues, understand client needs, and facilitate effective communication to resolve challenges promptly. This role offers an excellent opportunity for someone eager to develop their skills in eCommerce technology, customer service, and problem-solving within a rapid-paced startup environment.

Qualifications We welcome candidates from diverse backgrounds,



including freshers who are enthusiastic about eCommerce and technology. Prior experience in eCommerce platforms, Shopify, fintech, or related fields is advantageous but not mandatory.

The ideal candidate should be a quick learner with a keen interest in understanding complex products and systems. Strong communication skills, both written and verbal, are essential for engaging effectively with clients. Additionally, problem-solving abilities and an analytical mindset are important for identifying customer pain points and recommending appropriate solutions.

Self-motivation, a customer-first attitude, and the ability to work independently are also key attributes for success in this role.

Responsibilities

- Develop a comprehensive understanding of FlexyPe’s platform, including its features, benefits, and technical architecture.
- Engage with existing clients to understand their challenges, gather feedback, and provide proactive support to enhance their experience.
- Collaborate closely with the technical team to diagnose and resolve issues efficiently, ensuring minimal disruption for clients.
- Assist in onboarding new clients by guiding them through the setup process and ensuring a seamless transition onto the platform.
- Analyze customer interactions and support tickets to identify recurring trends, pain points, and opportunities for product improvement.




- Maintain ongoing communication with clients to keep them engaged, informed about new features, and satisfied with the service provided.
- Document support interactions and create knowledge base resources to facilitate quicker resolutions in the future.
- Participate in team meetings and contribute ideas for improving customer support processes and overall product offerings.

Benefits Joining FlexyPe offers a unique opportunity to be part of a rapidly growing company at the forefront of eCommerce infrastructure. The role provides a competitive stipend ranging from ₹10,000 to ₹20,000 per month, along with performance bonuses based on individual and company achievements. The internship duration is six months, after which there is a full-time opportunity with a performance-based salary ranging from ₹4 to ₹6 Lakhs per annum. Working at FlexyPe means being part of a passionate, innovative team that values initiative, creativity, and growth. The environment encourages continuous learning and provides exposure to cutting-edge eCommerce technologies, making it an ideal platform for aspiring professionals to develop their careers.

Equal Opportunity

FlexyPe is committed to fostering an inclusive and diverse workplace. We believe that a variety of perspectives and backgrounds enrich our team and drive innovation. We provide equal employment opportunities to all applicants and employees regardless of race, gender, age, religion, disability, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and join us in building the future of eCommerce infrastructure.

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