Customer Service Executive

Location: Andheri East, Mumbai

Experience: 02 Years

Employment Type: Full-time

Industry: Insurance / Financial Services

Job Summary

We are looking for a Customer Service Executive to join our team in Andheri East, Mumbai. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle customer queries and complaints professionally.

Key Responsibilities

- Handle incoming customer calls in a professional and courteous manner.
- Respond to customer inquiries, queries, and complaints.
- Provide accurate information and appropriate assistance to customers.
- Ensure customer issues are addressed and escalated when required.
- Maintain accurate records of customer interactions and call details in the CRM.
- Follow established customer service processes and maintain a high level of service quality.





Qualification & Skills
- Graduate in any discipline.
- Excellent verbal and written communication skills.
- Proficient in English and Hindi.
- Good interpersonal and customer-handling skills.
- Basic computer knowledge and ability to work on CRM systems.
- Positive attitude with a customer-focused approach.

Preferred Candidate Profile
- Candidates with 0–2 years of experience in Customer Service, Customer Support, Customer Care, Voice Process, Inbound Calling, or Client Servicing.
- Fresh graduates with valuable communication skills may also be considered.
- Candidates who can comfortably commute to Andheri East, Mumbai are preferred.

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