Job DescriptionJob Description: Customer Support Executive

NCompany: Sanskruti Homes

NRole: Customer Support Executive

NSalary: upto 25k

NJob Overview

nWe are looking for a Customer Support Executive who can handle customer queries professionally across calls, chats, and emails.

NThe candidate should havegood communication skills in Hindi and English, and should be comfortable handling customers like in a call center environment.

NKey Responsibilities

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- Handle customer queriesvia calls, WhatsApp, Instagram, and email
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- Resolve issues related to:
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- Orders
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- Returns & Exchanges
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- Refunds
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- Delivery delays
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- Provide clear and polite responses to customers
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- Track and update customer issues properly
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- Follow company policieswhile resolving cases
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- Maintain quick responsetime (TAT)
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nRequired Skills

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- Good spoken and written English & Hindi
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- Explicit communication andsentence framing
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- Good call handling skills (like call centers)
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- Ability to handle pressure and multiple chats at once
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- Basic computer knowledge (Excel is a plus)
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nPreferred Experience

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- Experience in Customer Support / Call Center / D2C brand
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- Knowledge of returns, exchanges, and refund processes
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- Familiar with platformslike Shopify, WhatsApp, Instagram (bonus)
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📌 Customer Support Executive (Shahpura)
🏢 Sanskrutihomes
📍 Shahpura