1. Customer Handling:

- Respond promptly to customer inquiries via phone, email, chat, and social media.

- Provide accurate, valid, and complete information by using the right methods/tools.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

2. Problem Resolution:

- Identify and assess customers’ needs to achieve satisfaction.

- Diagnose and troubleshoot technical issues and provide solutions.

- Escalate unresolved issues to the appropriate internal teams and follow up until resolved.

3. Documentation and Reporting:

- Maintain detailed records of customer interactions, process customer accounts, and file documents.

- Prepare and distribute customer activity reports.

- Provide feedback on the efficiency of the customer service process.

4. Product/Service Knowledge:

- Stay updated with product knowledge and new product/service offerings.

- Provide customers with information about new features and services.

5. Team Collaboration:

- Work closely with team members to meet and exceed customer service goals.

- Collaborate with the sales and marketing teams to stay updated on product knowledge and promotions.

Requirements

> - Excellent communication and presentation skills.
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> - Ability to multi-task, prioritize, and manage time effectively.




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> - Proficient in using customer support software, databases, and tools.
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> - Familiarity with CRM systems and practices.
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> - Personal Attributes
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> - Customer-oriented and able to adapt/respond to different types of characters.
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> - Positive attitude and a passion for providing exceptional customer service.
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> - Problem-solving skills and the ability to think on your feet.
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> - Qualifications: Bachelor’s degree preferred.
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> - Proven customer support experience, sales engineer or experience as a client service representative.
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> - Strong phone contact handling skills and active listening.

Benefits

> - Skill Development: Structured training and certification programs to enhance technical expertise.
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> - Career Growth: Continuous learning and advancement opportunities in a supportive work environment.
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> - Client Interaction: Work with leading industrial clients across multiple sectors, expanding your qualified network.
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> - Positive Work Culture: Friendly, team-oriented environment that values initiative, integrity, and innovation.
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> - PF & ESI
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> - Employee Recognition Program
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> - Attendance Bonus
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> - Performance based yearly once Increment

📌 Customer Support Executive Sales (Chennai)
🏢 R AND D INSTRUMENT SERVICES
📍 Chennai