- Handle customer inquiries via email, chat, incoming & outgoing calls, WhatsApp, and social media.
- Resolve customer complaints and provide appropriate solutions within the defined turnaround time.
- Maintain accurate customer records and update CRM systems.
- Escalate complex issues to the relevant teams and follow up until resolution.
- Meet defined KPIs such as CSAT, SLA, AHT, First Response Time, and Resolution Time.
- Ensure all customer interactions are professional, empathetic, and aligned with the brand's tone of voice.
- Identify recurring customer issues and share feedback with internal teams for process improvement.

Requirements

- Bachelor's degree in any field.

- 1–3 years of experience in customer support/customer service (freshers with excellent communication skills are welcome).

- Excellent verbal and written communication skills.

- Experience with CRM software and omnichannel customer support.

- Robust time management, multitasking, and organizational skills.

- Attention to detail with a commitment to delivering high-quality customer service.

- Good problem-solving and interpersonal skills.

- Proficiency in Microsoft Excel and MS Office applications.

📌 Customer Support Executive (Chandigarh)
🏢 Re'equil India
📍 Chandigarh