Key Responsibilities

Customer Inquiries Handling:

- Respond to customer inquiries via multiple communication channels (phone, email, live chat, social media, etc.).

- Provide accurate and timely information about products, services, or processes.

- Assist customers in navigating the company’s website, troubleshooting technical issues, or clarifying product details.

Problem Resolution

- Address and resolve customer complaints or concerns in a qualified and empathetic manner.

- Identify the root causes of customer issues and escalate more complex problems to higher-level support teams or management.

- Follow up with customers to ensure their issues are resolved and they are satisfied with the solution.

Product Or Service Support

- Provide detailed explanations of company products or services and assist customers with basic troubleshooting, returns, exchanges, and refunds.

- Guide customers through product registration, installation,



or setup processes.

Documentation & Record Keeping

- Log and maintain accurate records of customer interactions and issues in the company’s CRM system.

- Track and monitor recurring issues and provide feedback to relevant departments to improve service or product quality.

Customer Satisfaction

- Ensure customers have a positive experience with the company by actively listening to their needs and providing timely resolutions.

- Maintain a customer-centric approach while handling all interactions.

Feedback Collection

- Collect customer feedback on products and services and suggest improvements to management based on customer insights.

Conduct surveys or follow-up calls to gauge customer satisfaction and areas for improvement.

📌 Customer Support Executive (Ahmedabad)
🏢 RENÉE Cosmetics
📍 Ahmedabad