- Respond promptly to customer inquiries via phone, email, chat, and social media.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Problem Resolution:
- Identify and assess customers’ needs to achieve satisfaction.
- Diagnose and troubleshoot technical issues and provide solutions.
- Escalate unresolved issues to the appropriate internal teams and follow up until resolved.
- Documentation and Reporting:
- Maintain detailed records of customer interactions, process customer accounts, and file documents.
- Prepare and distribute customer activity reports.
- Provide feedback on the efficiency of the customer service process.
- Product/Service Knowledge:
- Stay updated with product knowledge and new product/service offerings.
- Provide customers with information about recent features and services.
- Team Collaboration:
- Work closely with team members to meet and exceed customer service goals.
- Collaborate with the sales and marketing teams to stay updated on product knowledge and promotions.
- Qualifications: Bachelor’s degree preferred.
- Proven customer support experience, sales engineer or experience as a client service representative.




- Strong phone contact handling skills and active listening.

Requirements

> 1. Excellent communication and presentation skills.
>
> - Ability to multi-task, prioritize, and manage time effectively.
> - Proficient in using customer support software, databases, and tools.
> - Familiarity with CRM systems and practices.
> - Personal Attributes:
> - Customer-oriented and able to adapt/respond to different types of characters.
> - Positive attitude and a passion for providing exceptional customer service.
> - Problem-solving skills and the ability to think on your feet.

Benefits

> - Skill Development: Structured training and certification programs to enhance technical expertise.
>
> - Career Growth: Continuous learning and advancement opportunities in a supportive work environment.
>
> - Client Interaction: Work with leading industrial clients across multiple sectors, expanding your professional network.
>
> - Positive Work Culture: Friendly, team-oriented environment that values initiative, integrity, and innovation.
>
> - PF & ESI
>
> - Employee Recognition Program
>
> - Attendance Bonus
>
> - Performance based yearly once Increment

📌 Customer Support Executive Sales (Chennai)
🏢 R AND D INSTRUMENT SERVICES
📍 Chennai