About Fleetboard GPS

Fleetboard GPS provides GPS fleet management, fuel monitoring, and telematics solutions that help businesses track vehicles, improve operational efficiency, and enhance fleet safety.

Job Summary

We are looking for a Customer Support Executive to provide excellent support to our customers. The ideal candidate will handle customer queries, coordinate with the technical team, follow up on support requests, and ensure timely resolution of issues while maintaining high customer satisfaction.

Key Responsibilities

- Respond to customer calls, emails, and WhatsApp messages.
- Log and track customer support requests.
- Troubleshoot basic GPS tracking and software-related issues.
- Coordinate with the technical and installation teams for issue resolution.
- Follow up with customers until issues are resolved.
- Assist customers in using the Fleetboard GPS web portal and mobile application.
- Monitor support tickets and ensure SLA compliance.
- Escalate complex technical issues to the appropriate team.
- Maintain accurate customer records and support documentation.




- Prepare basic reports on customer complaints and support activities.
- Build and maintain positive relationships with customers.

Requirements
- Bachelor's degree or diploma in any discipline.
- 1–3 years of experience in customer support or customer service.
- Good verbal and written communication skills in English.
- Basic computer skills and familiarity with Microsoft Office.
- Ability to work under pressure and manage multiple tasks.
- Strong problem-solving and interpersonal skills.
- Candidates should be available locally in Coimbatore

Preferred Skills
- Experience with CRM or helpdesk software.
- Experience in GPS tracking, telematics, fleet management, or IoT solutions is an advantage.
- Customer-focused with a positive attitude.
- Good organizational and time management skills.

What We Offer
- Competitive salary and benefits.
- Training on Fleetboard GPS products and solutions.
- Career growth opportunities.
- Friendly and supportive work setting.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Support Executive (Coimbatore)
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