Job DescriptionRole: Customer Support Executive (Onsite)

NLocation: NX One, Techzone 4, Noida Extension (Near Gaur Chowk)

NWorking Days: 6 days/week

NTimings: 9 AM – 6 PM

NJoining: Immediate (within 1 day)

NWhy this role is perfect for you-

NIf you're someone who enjoys talking to people, helping them solve problems, and want to build a solid foundation in customer support, sales, and communication, this role is a great place to begin.

NYou'll work onsite with asupportive team while enjoying a flexible, trust-based work culture, no micromanagement, just ownership and learning.

NAbout HealthTick:

NAt HealthTick, we're redefining health and fitness. We believe staying healthy doesn't require extreme diets or exhausting workouts. Using Behavioural Science, AI, and Human Coaching, we help people build sustainable, healthy habits in just 10 minutes a day.

NWe've already helped thousands of users achieve their health goals—and now we're growing fast.

NAbout Role:

NAs a Customer Service Executive, you'll be the first point of contact for our users and play a key role in their journey with HealthTick.

NYou will:

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- Respond to user queries via chat, calls, and email
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- Help users understand our programs and convert enquiries into enrolments via chat
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- Support existing (paid)users and ensure a smooth experience
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- Proactively reach out to users for feedback and insights
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- Resolve app issues, payment concerns, and plan-related questions
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- Track and follow up on customer issues until resolution
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- Work closely with internal teams to solve user problems faster
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- Share ideas to improve customer experience and reduce repeated queries.
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nWhat we are looking for

NThis role is ideal for freshers or early-career professionals who want to learn and grow.

NYou'll do well if you have:

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- Good communication skills in English and Hindi
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- Confidence to explain and convince users via chat
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- A problem-solving mindset, not just answering questions
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- Empathy, patience, and a people-first attitude
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- Ability to manage multiple chats or calls
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- Self-responsibility—we trust you to manage your work
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- (Bonus) A background inhealth, fitness, or wellness
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📌 Customer Support Executive (Faridabad)
🏢 Health Tick
📍 Faridabad