Roles and Responsibilities

- Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.

- Handle customer complaints in a skilled manner, escalating issues when necessary to ensure timely resolution.

- Process transactions accurately and efficiently using CRM software such as MS Office or Google Workspace tools.

- Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.

- Maintain accurate records of all interactions with customers using our retail management system.

Desired Candidate Profile

- min 1 years of experience in a similar role (customer support/call center).

- Excellent communication skills for effective interaction with customers over the phone/email/chat.

- Strong problem-solving skills to resolve customer complaints promptly.

- Proficiency in MS Office applications (Word, Excel) for data entry and record-keeping purposes.

- Ability to work independently with minimal supervision while maintaining high levels of productivity.

📌 Customer Support Executive (Indore)
🏢 Flying Leap Ecom
📍 Indore