Role & responsibilities

Key Responsibilities

- Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.

- Engage customers in meaningful conversations to promote products/services or gather required information.

- Achieve daily/weekly/monthly Targets and conversion targets.

- Handle objections professionally and escalate complex issues when necessary.

- Collaborate with team leads and quality analysts to improve call quality and performance.

- Ensure compliance with company policies and US calling regulations ---

Required Skills & Qualifications:

- Bachelors degree or equivalent.

- 2–4 years of experience in outbound calling, preferably for US clients.

- Open to Work from Office

- Excellent verbal communication and interpersonal skills.

- Familiarity with CRM tools and call centre software.

- Open to work night shifts and adapt to US time zones.

- Goal-oriented with a positive attitude and solid work ethic.

- Knowledge of US culture and customer behaviour.

📌 Customer Support Executive (Noida)
🏢 Experis
📍 Noida