Job Title: Customer Support Executive

Company: Livpure (www.livpuresmart.com)

Location: Gurugram sector 20

Salary: Up to ₹28,000 CTC

About the Company:

Livpure is one of India’s leading brands in water purification and consumer appliances. The company is committed to providing innovative products and high-quality services that ensure safe drinking water and better lifestyle solutions for customers across the country.

Job Responsibilities:

· Handle customer queries, complaints, and service requests through calls, emails, or chat in a skilled manner.

· Provide accurate information about Livpure products, services, installation, and service processes.

· Resolve customer issues effectively while ensuring a positive customer experience.

· Maintain detailed records of customer interactions, complaints, and resolutions in the CRM system.

· Coordinate with internal departments such as sales and service teams to ensure timely issue resolution.

· Follow up with customers to ensure their concerns are resolved and maintain high levels of customer satisfaction.

· Adhere to company guidelines,



service standards, and quality parameters while handling customer interactions.

Eligibility Criteria:

· Graduate in any discipline.

· Minimum 6 months to 2 years of experience in customer support, customer service, or a similar role.

· Good verbal and written communication skills.

· Strong problem-solving skills and ability to handle customers professionally.

· Basic knowledge of computers and CRM tools.

· Ability to work in a fast-paced and customer-focused environment.

Salary & Benefits:

· Salary up to ₹28,000 CTC (based on experience and interview performance).

· Opportunity to work with a reputed and growing consumer brand.

· Supportive work environment with opportunities for career growth and learning.

Pay: ₹20,000.00 - ₹24,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

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