We are looking for a highly skilled and experienced Customer Support Executive to join our team at iPangram Digital Services LLP. The ideal candidate will have 0 to 2 years of experience in customer support, after-sales support, AR products/digital products, delivery coordination, CRM management, and ticketing systems.

Roles and Responsibility

- Provide excellent customer support through various channels.

- Manage and resolve customer complaints professionally and promptly.

- Coordinate with internal teams for timely product or service delivery.

- Develop and maintain strong relationships with customers to ensure long-term satisfaction.

- Utilize CRM software to track customer interactions and manage tickets.

- Collaborate with cross-functional teams to improve overall customer experience.

Job Requirements

- Bachelors degree in any discipline, preferably in Business, IT, or Communications.

- Valuable communication skills in English.

- Ability to work in a fast-paced environment and prioritize tasks effectively.

- Strong problem-solving skills and attention to detail.

- Experience with CRM software and ticketing systems is an advantage.

- Ability to work collaboratively as part of a team.

📌 Customer Support Executive (CSE) (Surat)
🏢 Ipangram Digital Services
📍 Surat