BankSathi is a fintech platform that helps customers and advisors access and understand a wide range of financial products and services. Our platform connects customers with financial solutions such as Credit Cards, Loans, Demat Accounts, Savings Accounts, Mutual Funds and other financial products.
We are growing our customer support team and are looking for Customer Support Executives who can provide a smooth, helpful and professional experience to our customers and advisors.
Position
Customer Support Executive – Calling
Job Responsibilities
- Handle inbound and outbound customer calls professionally.
- Understand customer queries and provide accurate information and solutions.
- Assist customers/advisors with product, application and account-related queries.
- Follow up on pending cases and ensure timely resolution.
- Handle customer concerns and complaints with patience and empathy.
- Maintain proper records of customer interactions and case updates.
- Coordinate with internal teams for escalated or unresolved cases.
- Follow defined calling, quality and customer-service processes.
- Work on both calling and chat support as required.
- Maintain required productivity and quality standards.
Candidate Requirements
- Good verbal communication skills in Hindi and basic English.
- Good listening and customer-handling skills.
- Basic knowledge of computers and CRM tools.
- Comfortable with calling and handling customer queries.
- Ability to work under pressure and manage multiple customer cases.
- Candidates with BPO, Customer Support, Telecalling or Voice Process experience will be preferred.
- Freshers with good communication skills can also apply.
Key Skills Customer Handling | Communication | Active Listening | Problem Solving | Calling | Chat Support | CRM | Basic Computer Knowledge
What We Offer
- Opportunity to work in a growing fintech organization.
- Learning and development opportunities.
- Exposure to financial products and fintech operations.
- Supportive and qualified work environment.
- Career growth opportunities based on performance.
Location Sector 32 Gurugram, Haryana
Employment Type
Full-Time | Work From Office
Experience
0–2 Years
Who Should Apply?
Candidates who enjoy talking to customers, solving problems and providing a good customer experience are encouraged to apply.