> We are seeking a detail-oriented and proactive Customer Support Executive to manage customer interactions, coordinate internal processes, and ensure smooth operational workflow. The ideal candidate will play a key role in maintaining customer satisfaction, handling documentation, and supporting billing and dispatch activities.
Requirements
Key Roles and Responsibilities
Ø Handle customer inquiries through phone, email, and online platforms in a skilled and timely manner
Ø Understand customer requirements and prepare accurate quotations accordingly
Ø Coordinate with the calibration/technical team for job scheduling and track status updates
Ø Maintain proper documentation and update customer records regularly
Ø Conduct regular follow-ups with customers regarding quotations, job progress, and service completion
Ø Prepare invoices based on completed job activities with accuracy
Ø Support dispatch operations to ensure timely delivery of services/products
Ø Ensure clear communication between customers and internal teams
Skills
Ø Strong communication skills (verbal and written)
Ø Good organizational and multitasking abilities
Ø Attention to detail in documentation and invoicing
Ø Basic knowledge of MS Office (Excel, Word, Email handling)
Ø Ability to coordinate with multiple teams effectively
Ø Customer-focused mindset with problem-solving skills
Preferred Qualification
> Ø Bachelor’s degree in Business Administration or related field
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> Ø Prior experience in customer support, operations, or coordination roles are an advantage
Benefits
> Ø Skill Development: Structured training and certification programs to enhance technical expertise.Ø Career Growth: Continuous learning and advancement opportunities in a supportive work environment.
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> Ø Positive Work Culture: Friendly, team-oriented environment that values initiative, integrity, and innovation.
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> Ø PF & ESI
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> Ø Employee Recognition Program
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> Ø Attendance Bonus
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> Ø Performance based yearly once Increment
📌 Customer Support Executive - Calibration (Chennai)
🏢 R AND D INSTRUMENT SERVICES
📍 Chennai
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