About Aramya

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.

Aramya is a 100 Cr+ NMV fashion & lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.

Current Retail footprint: 14 stores in Bengaluru (and a few more are yet to go live).

Opening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.

Website: www.aramya.in

Our Team: https://shorturl.at/l6uYJ

About the role

We’re looking for a passionate and proactive Customer Support Agent to help us deliver exceptional customer experiences.

Key Roles & Responsibilities

- Respond promptly and accurately to customer queries custom via chats, and reach out to customers proactively wherever required.

- Gather valuable customer feedback and insights and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation.

- Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.

- Monitor customer complaints on social media platforms and promptly reach out to provide resolutions,



demonstrating empathy and understanding.

- Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise.

- Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues.

- Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight.

- Work with a 6-day working schedule, week-offs on a roster basis

Key Qualification & skills
- 6 months to 3 years of experience in a Customer Service or Chat Support role.

- Excellent written communication skills in English (grammar, clarity, and tone are essential).

- Good typing speed with high accuracy (minimum 30–40 WPM preferred).

- Strong interpersonal skills with the ability to handle multiple chats simultaneously.

- Proficiency in chat support tools such as Freshchat / Freshdesk, Google Sheets, and internal CRM tools.

- Ability to understand customer concerns quickly and respond with transparent, solution-oriented messages.

- Ability to turn customer dissatisfaction into a positive experience through effective written communication.

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📌 Customer Support Executive (Gurugram)
🏢 Aramya
📍 Gurugram