Customer Support Executive / Associate

Location: Hyderabad

Company: Adrotech solutions pvt ltd

Employment Type: Full-time

About EazyPharmacy

EazyPharmacy is a fast-growing health-tech startup transforming the way people order medicines. Our platform connects customers with nearby pharmacies, enabling fast, reliable, and convenient medicine delivery. We are building technology that simplifies healthcare access while delivering an exceptional customer experience.

We are looking for enthusiastic, customer-focused professionals to join our Customer Support team and help us deliver outstanding service to our users.

Key Responsibilities

Respond to customer inquiries via phone, WhatsApp, chat, and email.

Assist customers with order placement, order tracking, cancellations, returns, and refunds.

Resolve customer issues professionally while ensuring high customer satisfaction.

Coordinate with pharmacies and delivery partners to ensure smooth order fulfillment.

Escalate complex issues to the appropriate teams and follow up until resolution.

Maintain accurate records of customer interactions in the support system.

Adhere to company policies, quality standards, and service-level agreements (SLAs).

Provide a friendly, empathetic, and solution-oriented customer experience.

Preferred Qualifications

Graduate (Any Discipline).

Freshers are welcome to apply.





Prior experience in customer support, BPO, e-commerce, healthcare, or retail is an added advantage.

Required Skills

Excellent communication skills in English and Telugu. Hindi is an added advantage.

Strong interpersonal and problem-solving abilities.

Basic computer proficiency and ability to work with web-based applications.

Customer-first mindset with a positive attitude.

Ability to multitask and perform well in a fast-paced startup environment.

Willingness to learn, adapt, and grow with the organization.

Why Join EazyPharmacy?

Be part of a fast-growing health-tech startup.

Work in a collaborative and innovative environment.

Learn from experienced professionals and gain hands-on industry exposure.

Excellent career growth opportunities based on performance.

Opportunity to make a meaningful impact on healthcare accessibility.

Ready to Make a Difference?

If you're passionate about helping people, solving problems, and building a rewarding career in customer support, we'd love to hear from you.

Apply today and join the EazyPharmacy team

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

- Cell phone reimbursement
- Versatile schedule
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Hyderabad)
🏢 Adro Infotech
📍 Hyderabad