At PineQ Lab Technology , we are looking for empathetic and transparent-spoken professionals to join our Non-Emergency Medical Transportation (NEMT) team. In this role, you aren’t just answering phones, but you are ensuring patients get to their life-critical medical appointments on time.
Your Impact:
As a Customer Support Associate, you will be the bridge between patients and their healthcare providers to support one of our international clients.
Your day-to-day will involve:
● Coordinating Care: Handling inbound and outbound calls to schedule and confirm medical rides. ● Problem Solving: Resolving real-time logistics issues for patients and transport partners.
● Precise Documentation: Maintaining high-accuracy logs of all interactions in a fast-paced environment.
What are we looking for?
We are looking for individuals who balance technical skill with genuine human connection.
● Communication: Fluent and clear English (B2/C1 level).
● Experience:
At least 6+ months in a call centre or BPO environment.
● Education: Graduate or undergraduate candidates are welcome.
● Mindset: You are empathetic, patient-focused, and can keep a cool head during high call volumes.
The Logistics:
● Salary: As per industry standards
● Work Week: 5.5 days.
● Cabs: During odd hours
● Shifts: Rotational. (24*7)
● Location: Mansarovar, Jaipur
Benefits:
● Growth: A fast-paced, professional environment with structured career paths.
● Purpose: The chance to make a tangible difference in global healthcare access.
● Support: Comprehensive professional training to ensure your success.
Interested? If you are a patient-focused communicator ready to take the next step in your career, we want to hear from you!
Apply at:
[email protected]
📌 Customer Support Associate - Jaipur
🏢 PineQ Lab Technology
📍 Jaipur