Job DescriptionWe are looking for enthusiastic and customer-focused professionals to join our team as Tier 2 Customer Support Associates. If you have strong communication skills and a passion for customer service, this prospect is for you!

NJob Role: Tier 2 Customer Support Associate (BPO)

NWork Mode: Work from Office / Hybrid (as per business requirement)

NShift: US Shift (Night Shift)

NWork Week: Rotational (Mon–Fri / Tue–Sat / Wed–Sun)

NKey Responsibilities

nHandle customer queries through calls, emails, and chats

NProvide Tier 2 support and resolve customer concerns effectively

NAssist candidates with recruitment-related queries (fresh applicants & rehires)

NGuide users on self-service portals and navigation

NFollow escalation procedures for unresolved issues

NMeet SLA targets and maintain quality standards

NConduct verification processes as per company policies





NMaintain accurate documentation and system updates

NCollaborate with internalteams for smooth issue resolution

NEligibility Criteria

nFreshers & Experienced candidates can apply

NPrior International BPO /Customer Support experience preferred

NExcellent English communication skills (Verbal & Written)

NComfortable working in USShifts / Rotational Week-offs

NBasic knowledge of MS Office, ticketing tools (ServiceNow preferred), ERP systems

NSkills Required

nStrong communication & customer handling skills

NProblem-solving mindset

NAbility to work in a fast-paced environment

NPositive attitude & teamwork skills

NDetail-oriented and flexible with business requirements

📌 Customer Support Associate (Karnataka)
🏢 BCforward
📍 Karnataka