What you'll do Own a set of accounts — you'll know them by name, not by ticket number Keep them: spot the ones going quiet before they leave, and do something about it Grow them: get them using more of what we offer, because the ones who use more, stay longer Handle live problems on the phone, calmly, when the customer is under pressure Be the person who tells them the truth — including when the answer is no This is not a ticket-closing helpdesk role. If something is wrong for a customer, it's yours until it's fixed. The hours — please read this carefully The shift is fixed at 10:00am to 6:00pm Pacific time, Tuesday through Saturday .

That is a night shift wherever you are: India roughly 10:30pm – 6:30am Pakistan roughly 10:00pm – 6:00am South Africa roughly 7:00pm – 3:00am We can't flex these — it's when our customers are open. You'll also need reliable internet and power for the whole shift. Please don't apply if this doesn't work for your life; we'd far rather know now than in month two.

📌 Customer Success Specialist (Mumbai)
🏢 Traincrest Technologies
📍 Mumbai