- 5 yrs Shift: Day shift Qualification: Any Graduation About the Role A Customer Success Specialist is responsible for ensuring customers achieve maximum value from the companys products or services.

- This role focuses on onboarding, relationship management, product adoption, retention, and overall customer satisfaction.

- We are looking for a high-ownership Customer Success Specialist who can drive adoption, retention, and growth across our customer base.

Key Responsibilities

- Act as the primary point of contact for assigned customers.

- Own and drive customer subscription renewals to ensure retention and recurring revenue.

- Manage customer onboarding and ensure smooth product adoption.

- Understand client goals and align product usage to business outcomes.

- Build long-term relationships to improve retention and reduce churn.

- Conduct regular check-ins, health reviews, and success planning sessions.

- Identify upsell and cross-sell opportunities in collaboration with sales teams.

- Resolve customer issues by coordinating with support, product, and technical teams.

- Track customer metrics,



feedback, and usage patterns.

- Maintain accurate records in CRM tools.

Required Skills & Qualifi cations

- Bachelors degree in Business, Marketing, IT, or related fi eld.

- 3-5 years experience in Customer Success, Account Management, or Support roles.

- Strong communication and relationship-building skills.

- Problem-solving mindset with customer-fi rst approach.

- Experience with CRM tools (Zoho, HubSpot, Salesforce, etc.).

- Ability to manage multiple accounts and prioritize tasks effectively.

- Basic understanding of SaaS/CPaaS or technology products (preferred).

- Key Performance Indicators (KPIs)

- Customer retention rate

- Net Revenue Retention (NRR)

- Customer Satisfaction (CSAT) / NPS score

- Product adoption & engagement metrics

- Expansion revenue from existing accounts Preferred Traits

- Ownership mindset

- Empathy and solid listening skills

- Data-driven decision making

- Proactive communication

📌 Customer Success Specialist For ReputedB Product based Company (Bengaluru)
🏢 Kamms Management Consultants
📍 Bengaluru