Job DescriptionPosition: Customer Success Manager

NLocation: Andheri, Mumbai

NIndustry: IT Services and Consulting

NExperience Required: 2+ Years

NSkills: Customer Success Management, Customer Relationship Management, Customer Lifecycle Management, Renewal Management, Upselling, Cross-selling, Churn Prevention, Account Management, Customer Retention, Customer Onboarding, Customer Adoption, Cloud Computing, Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Google Workspace, Managed Cloud Services, Cross-functional Collaboration, CRM (Salesforce, HubSpot, Freshworks), Communication Skills, Presentation Skills, Problem-solving, Analytical Skills, Reporting and Analytics, and Enterprise Customer Management.

NRegarding Us:

NWe provide complete IT solutions from creating IT Infrastructure to managing IT Infrastructure to Enabling Businesses with Applications to helping companies with better business decisions using Business Intelligence.

NTeam offers end-to-end solutions to customers covering wider solutions such as Business Intelligence, ERP enterprise solutions, Google Cloud Solutions, Facility Management Services, Software Projects/development, PC Hardware and Software, Breakfix, etc.

NWe understand customer needs and identify, integrate, and support high-quality, low-cost IT Solutions with speed, flexibility and an attitude of 'sewa'.

NAbout the Role:

NWe are looking for a proactive and customer-focused Customer Success Manager (CSM) to manage post-sales customer relationships for our Cloud Business Unit. The ideal candidate will ensure successful adoption of cloud solutions, drive customer satisfaction and retention, identify growth opportunities, and serve as a trusted advisor throughout the customer lifecycle.

NThe CSM will work closelywith Sales, Pre-Sales, Delivery, Support, and Cloud OEM partners (AWS, Microsoft Azure, Google Cloud, Google Workspace) to maximize customer value and achieve business objectives.

NKey Responsibilities:





N- Own the end-to-end post-sales customer lifecycle for assigned accounts.

N- Build and maintain solid relationships with key customer stakeholders.

N- Drive onboarding, implementation coordination, adoption, and value realisation of cloud services.

N- Conduct regular Business Reviews (QBRs/MBRs) with customers.

N- Monitor customer health, usage trends, and overall satisfaction.

N- Identify risks proactively and develop mitigation plans to prevent churn.

N- Ensure timely resolution of customer issues by coordinating with the Delivery and Support teams.

N- Work with customers to understand evolving business requirements and recommend suitable cloud solutions.

N- Identify opportunities for upselling, cross-selling, renewals, and expansion.

N- Collaborate with Sales during renewal cycles and commercial discussions.

N- Track renewal pipeline and ensure timely contract renewals.

N- Maintain accurate customer information, renewal dates, and engagement activities in CRM.

N- Gather customer feedback and share actionable insights with internal stakeholders.

N- Drive customer advocacythrough reference programs, testimonials, and case studies.

N- Stay updated on AWS, Azure, Google Cloud, Google Workspace, AI, Security, Backup, and Managed Cloud Services.

NRequired Skills:

N- Strong customer relationship management skills.

N- Excellent communicationand presentation abilities.

N- Good understanding of cloud technologies and managed services.

N- Knowledge of AWS, Microsoft Azure, Google Cloud Platform (GCP), and Google Workspace.

N- Experience in customer lifecycle management.

N- Problem-solving and stakeholder management skills.

N- Ability to coordinate across multiple cross-functional teams.

N- Strong analytical and reporting capabilities.

N- Experience using CRM tools (Freshworks, Salesforce, HubSpot, etc.).

N- Ability to manage multiple enterprise customers simultaneously.

NLearn More About Us:

NWebsite: www.Teamcomputers.Com

NLinkedIn: linkedin.Com/company/team-computers

NYouTube: youtube.Com/user/teamcomputerschannel

📌 Customer Success Manager (Alibag)
🏢 Team Computers
📍 Alibag