Role: CSM (Customer Success Manager) Location: Guntur, Andhra Pradesh, Indi a

About us: LEAD is the market leader and the first edtech UNICORN of 2022. It is the fastest- growing School EdTech company in India. Fortune has recognized us as one of India’s top 24 Employers of the Future in June 2022.

We partner with Affordable Private Schools across the country and empower them with the tools and resources that transform them into centers of excellence. Our enhanced performance monitoring tools, dedicated lesson plans, and tech-based solutions enable educators to provide students with the best educatio n.

Our mission is to provide excellent education to every child. We have seen rapid adoption growing 13X over the last two years with our School Integrated System implemented in over 3500 schools across the count ry.

Purpose of the Job: The Customer Success Manager plays a critical role in helping us achieve this mission - they directly work with teachers and schools to ensure that our system is effectively implemented to achieve the desired learning outcomes. We are looking for highly competent professionals who understand what it takes to ensure quality education and are excited by the idea of spending time at our partner scho ols.





Must:● Ensuring high customer NPS across all partner schools in terri tory.● Partner with the Academic & Sales team to develop plans that can contribute to the success of partner school and improve client res ults.● Retention of partner sch ools.● Increasing student admission in the partner sch ools.● Ensuring timely dues collection from partner sch ools.● Oversee BTL campaigns, engage in and improve upon in-house brand promot ions.● Track & review Client Data, reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company tra ining

S hould:● 5+ years of account management experience in customer facing, concept selling organizations preferably SaaS/FMCG/Industrial solution pro vider.● Ready to travel across PAN India as and when req uired.● Possesses honesty, integrity, strong work ethic, and team s kills.● Strong problem solving and communication abilities; is organized and effi cient.● Excited by and open to new ideas and current ways of doing t hings.● Proven ability to meet deadlines in a high-paced work enviro nment.● Proficient with multiple technologies, Account Management and Sales.

📌 Customer Success Manager (Guntur)
🏢 LEAD Group
📍 Guntur