Job DescriptionRole Overview

NWe are seeking a dynamic and results-driven Customer Success Manager to coordinate, analyze, and report on campaign performance across all stages of the campaign lifecycle, including pre-launch, launch, active delivery, reporting, and post-campaign review. This role serves as a key liaison between clients and internal teams, working closely with Sales, Operations, Product Development, and Support Services to ensure successful service delivery, client satisfaction, retention, and account growth.

NKey Responsibilities

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- Campaign management: Coordinate and manage demand generation campaigns using first-party DEMAND AI data and tools integrated within the lead generation and technology stack.
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- Performance analysis: Analyze campaign data to identify trends, recommend optimizations, and implement delivery adjustments to improve results.
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- Account management: Proactively support the Sales team with scheduled and strategic account management activities focused on client retention and revenue growth.
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- Client support: Respond promptly to client requests related to implementation, billing, reporting, and product inquiries while ensuring a high level of customer satisfaction.
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- Cross-functional collaboration: Work closely with Operations and other internal teams to ensure accurate implementation of assets, instructions, tracking, and reporting requirements.
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- Campaign monitoring: Oversee campaign scheduling and delivery across multiple systems, coordinating with stakeholders to ensure timely execution.
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- Report delivery: Prepare, deliver,



and upload comprehensive campaign performance reports with clear insights and recommendations for clients and internal stakeholders.
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- Renewals and growth: Drive renewals and account growth by identifying upsell opportunities and building strong client relationships.
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- Communication: Provide regular updates to internal stakeholders on campaign status, performance metrics, and key client feedback.
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- Relationship building: Build and maintain strong relationships with clients and agencies, delivering an exceptional customer experience that supports long-term partnerships.
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- KPI achievement: Maintain a strong focus on meeting and exceeding performance targets, deadlines, and key business objectives.
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nQualifications

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- Bachelor's degree in Business, Marketing, Communications, or a related field.
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- Proven experience in customer success, account management, or a related client-facing role, preferably within B2B marketing or demand generation.
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- Solid analytical skills with the ability to interpret data and translate insights into actionable recommendations.
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- Excellent communication, interpersonal, and relationship-building skills.
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- Ability to manage multiple projects simultaneously and thrive in a fast-paced environment.
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- Strong problem-solving skills with a proactive approach to addressing client needs.
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- Experience working withCRM systems, marketing automation tools, and campign management platforms is a plus.
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nWhat we Offer:

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- Performance basedincentives.
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- Opportunities for professional growth and development.
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- A collaborative inclusive environment.
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- Exposure to global clients and cutting-edge marketing technologies .
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📌 Customer Success Manager-India (Bengaluru)
🏢 Demand AI
📍 Bengaluru