Company Description ekincare is India’s only patented, integrated OPD health benefits platform designed specifically for enterprises, simplifying healthcare with one platform, one invoice, and one escalation point across 90,000+ providers in 500+ cities. The company serves 1,100+ clients and over 2 million members, delivering data-driven health benefits and intelligent population health analytics.

With a decade of industry firsts, including India’s first dynamic health score, real-time population health analytics, scalable cashless OPD insurance, and an AI digital health assistant, ekincare is redefining corporate healthcare. The platform drives high benefits adoption, measurable cost savings, and strong employee satisfaction ratings, and is trusted by leading organizations, including Fortune 500 companies. ekincare is committed to building better digital healthcare infrastructure for modern workforces.

Role Description We are not just hiring a Customer Success Manager. We are looking for someone clients remember.

The best Customer Success Managers don’t just respond to emails or close tickets. They build trust, influence decisions, solve problems before they escalate, and become the person clients instinctively reach out to.

Here’s what we are looking for:

✔️ Someone who can own enterprise client relationships with confidence

.✔️ A person who thrives in ambiguity and finds solutions instead of excuse s.✔️ Strong communication skills—you know how to handle CXOs, internal stakeholders, and difficult conversations with equal fines se.✔️ Someone who enjoys working with data, understands customer health,



and can translate insights into act ion.✔️ Experience in SaaS, HealthTech, InsurTech, Employee Benefits, or B2B Customer Success is a robust advan t age.

If you’re the kind of person who believes Customer Success is about creating business outcomes—not just maintaining relationships, I’d love to hear from you.

? Location: Mumbai (Hy brid)? Role: Customer Success Ma n ager

Know someone who fits the bill? Tag them below or ask them to send me a DM with their re s ume.

Let’s build a team that customers don’t just work with—they genuinely t r

**ust.

Qualifica**

t

- ions Strong customer service and customer satisfaction skills, with a commitment to delivering high-quality support and outc
- omes.Experience in customer retention and relationship building, including managing key accounts and nurturing long-term partners
- hips.Solid analytical skills to interpret customer data, track performance metrics, and identify opportunities for improve
- ment.Effective communication and presentation abilities, with the capacity to engage stakeholders at multiple levels within client organizat
- ions.Prior experience in customer success, account management, or enterprise client-facing roles, preferably in healthcare, HR tech, or

- SaaS.Ability to work on-site in Mumbai, manage multiple priorities, and collaborate with cross-functional t
- eams.Bachelor’s degree in Business, Healthcare Management, Engineering, or a related field; advanced qualifications are an advan
- tage.Familiarity with digital platforms, CRM tools, and data reporting dashboards; comfort with technology-driven workflows and solut

ions.

📌 Customer Success Manager (Mumbai)
🏢 Ekincare
📍 Mumbai