Open Position: Customer Success Manager cum Key Account Manager
Location: Malad (West), Mumbai
Experience: 2 Years to 8 Years
Qualification: Bachelor’s degree in Marketing and Business Administration.
Only candidates based in Mumbai Suburban locations (Dahisar to Dadar) should apply for the Position.
You can also contact on: (phone hidden) / (phone hidden) / (phone hidden)
We are working 6 days, i.e., from Monday to Saturday.
:
- Build and maintain strong relationships with key clients, understanding their needs and goals.
- Act as the liaison between clients and our product and development teams to ensure client requirements are met.
- Develop account plans and strategies to drive revenue growth, up-sell & cross-sell opportunities.
- Collaborate with the customer support team and product managers to tailor our solutions to meet client-specific needs.
- Monitor client satisfaction and address any issues or concerns promptly.
- Provide regular reports and updates to internal teams and clients.
- Keep a track of customers’ renewal billings and milestone-based payments.
- Share consolidated platform usage reports internally & discuss ways to improve ROI for the customers & the company.
- Follow up on the payments in coordination with the Projects & Finance Team.
- Ensure all foreseen challenges in upcoming billings & renewals are resolved in time, & Renewal agreements are signed in-time.
Requirements:
- Bachelor’s degree in business, Marketing, or Computer Science.
- Proven experience in key account management or strategic account management within the SaaS industry.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a collaborative team.
- Knowledge of HR function-specific solutions and SaaS platforms.
Job Types: Full-time, Permanent Pay: ₹420,000.00 - ₹1,000,000.00 per year