Job Title: Customer Success Manager Job Summary Aliste Technologies Pvt. Ltd. is seeking an experienced and customer-focused Customer Success Manager to build and maintain robust client relationships, ensure customer satisfaction, and drive customer retention and growth. The ideal candidate should have excellent communication skills, advanced knowledge of MS Excel, and proven experience in customer success, account management, or client relationship management.

Key Responsibilities Customer Relationship Management

- Manage assigned customer accounts.
- Build strong relationships with property owners and key stakeholders.
- Conduct regular client touchpoints and business reviews.
- Act as the primary point of contact for customer requirements.

Customer Onboarding

- Ensure smooth onboarding of new properties.
- Conduct product demonstrations and training.
- Send welcome communication and complete onboarding within defined TAT.

Customer Support & Escalation

- Coordinate with Technical, Operations, Finance, and Support teams for issue resolution.
- Own customer escalations until closure.
- Ensure SLA compliance for all critical issues.

Property Health Monitoring

- Perform regular property health audits.
- Monitor offline meters, recharge trends, billing accuracy, and connectivity.
- Recommend corrective actions before issues become escalations.

Revenue & Collections

- Follow up on outstanding payments.
- Coordinate invoice sharing and payment reconciliation.




- Promote Auto-Pay adoption among customers.

Customer Retention

- Identify at-risk customers.
- Reduce customer churn through proactive engagement.
- Conduct retention discussions and recommend corrective actions.

Cross-Functional Coordination

- Work closely with Sales, Operations, Installation, Finance, Product, and Technical teams.
- Ensure commitments made to customers are delivered on time.

Reporting

- Maintain accurate records.
- Submit weekly and monthly reports.
- Track KPIs and customer health metrics.

Required Skills

- Excellent communication skills (Hindi & English)
- Strong customer handling and negotiation skills
- Problem-solving and decision-making ability
- Escalation management
- Time management and prioritization
- Relationship management
- Analytical mindset
- MS Excel and Google Sheets proficiency
- CRM experience
- Presentation and training skills

Qualifications

- Bachelor's degree in Business, Engineering, Management, or a related field.
- 2–5 years of experience in Customer Success, Account Management, Operations, or Customer Support.
- Experience in SaaS, Smart Metering, IoT, Utility Management, or PropTech is preferred.

Preferred Experience

- Customer onboarding
- Field customer meetings
- Escalation handling
- Client retention
- Revenue collection
- Cross-functional coordination
- Reporting and dashboard management

Skills: customer,skills,management,communication,advanced

📌 Customer Success Manager (Noida)
🏢 Aliste Technologies
📍 Noida