Job DescriptionCompany: Codeyoung

NJob Title: Customer Success Executive

NExperience: 1–3 Years

NLocation: Work From Office (Bangalore)

NWorking Days: 6 Days a Week (Fixed Week Off)

NShift: Night Shift (US Time Zone)

NAbout Codeyoung

nCodeyoung is a leading EdTech company dedicated to empowering students with future-ready skills through engaging and personalized learning experiences. We are committed to delivering exceptional customer experiences and helping every learner achieve their full potential.

NRole Overview

nWe are looking for a proactive and customer-focused Customer Success Executive to build robust relationships with parents and students, ensure a seamless learning experience, and drive customer satisfaction and retention.

NKey Responsibilities

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- Act as the primary point of contact for assigned customers.
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- Build and maintain strong relationships with parents and students.
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- Ensure a smooth onboarding experience for new customers.
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- Resolve customer concerns promptly and effectively.
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- Coordinate with internal teams to ensure timely issue resolution.
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- Monitor customer engagement and identify opportunities to improve the overall experience.
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- Conduct regular follow-ups to ensure customer satisfaction.
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- Encourage course continuation and renewals by delivering excellent service.
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- Maintain accurate customer records and interactions in the CRM.
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- Meet customer satisfaction, retention, and service quality targets.
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nRequired Skills

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- Excellent verbal and written communication skills.
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- Strong problem-solving and interpersonal skills.
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- Customer-centric approach with a positive attitude.
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- Ability to handle multiple customer interactions efficiently.
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- Basic knowledge of CRM tools is preferred.
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- Comfortable working in night shifts and a fast-paced environment.
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nEligibility

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- Bachelor's degree in any discipline.
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- 1–3 years of experiencein Customer Success, Customer Support, Client Servicing, or a similar customer-facing role.
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- Experience in the EdTech industry is an added advantage.
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📌 Customer Success Executive ( Us Shift ) (Bengaluru)
🏢 Codeyoung
📍 Bengaluru