About The Company Krishna Jewellers Pearls & Gems Private Limited (KJPGPL) is a renowned name in the jewelry industry, known for its exquisite collection of pearls and gems. Established with a commitment to quality and customer satisfaction, KJPGPL has built a reputation as a trusted and reputed jewelry brand.

Our prime office location in Jubilee Hills, Hyderabad, offers a vibrant and professional workplace where innovation and excellence are fostered. We pride ourselves on our employee-centric culture, fostering growth, learning, and development to ensure our team members thrive in their careers.

About The Role We are seeking a detail-oriented and customer-focused Customer Success Analyst to join our dynamic team. In this role, you will be responsible for supporting high-volume data processing and customer engagement operations.

Your primary focus will be on handling outbound calls, analyzing customer interactions, and leveraging data-driven insights to enhance customer satisfaction and loyalty. You will play a pivotal role in optimizing the customer journey, from initial contact through long-term engagement, ensuring service standards are maintained and key performance metrics such as First Call Resolution (FCR), Average Handling Time (AHT), Service Level Agreements (SLA), Customer Satisfaction Score (CSAT), and Net Promoter Score (NPS) are consistently met or exceeded.

Qualifications

- Any graduate degree from a recognized institution
- 1 to 3 years of outbound calling experience preferred
- Experience in outbound call center operations is advantageous
- Proficiency in at least two languages among Telugu, Hindi, and English is preferred
- Immediate joiners will be given priority

Responsibilities

- Conduct effective outbound calls to engage with customers based on assigned segments, ensuring personalized and productive interactions
- Adhere to key performance indicators such as handling premier customer profiles, updating KYC details, explaining schemes and offers, collecting referrals,



inviting customers for store visits, and conducting post-sales service calls
- Analyze call data and customer interaction records to identify trends, insights, and areas for improvement
- Implement strategies to enhance customer experience, foster loyalty, and improve retention rates
- Maintain and update customer information accurately within CRM systems, ensuring data integrity and consistency
- Validate and verify customer details regularly to ensure database accuracy
- Collaborate with team members and management to develop action plans based on data insights
- Support continuous improvement initiatives aimed at elevating service standards and operational efficiency

Skills Required

- Strong customer service orientation with the ability to build rapport and trust
- Excellent communication and interpersonal skills
- Basic proficiency in CRM tools and data analysis
- Empathy and patience to handle diverse customer queries and concerns
- Attentiveness to detail and accuracy in data entry and analysis
- Good voice modulation, active listening, and problem-solving skills

Benefits Joining KJPGPL as a Customer Success Analyst offers a competitive salary package complemented by attractive incentives. Employees are entitled to benefits such as Provident Fund (PF), paid leaves, and health insurance. The role includes daily snacks, a yearly bonus, and opportunities for learning and development to support your professional growth. Our friendly and supportive work environment fosters collaboration and innovation, making it an ideal place to build a rewarding career in the jewelry industry.

Equal Opportunity

Krishna Jewellers Pearls & Gems Private Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, religion, nationality, or any other protected characteristic. Our hiring practices are designed to ensure fairness and equal opportunity for all candidates committed to contributing to our company's success.

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