ABOUT THE ROLE

As we scale aggressively, Blostem is looking for a Customer Success & Operations Executive who will take complete ownership of partner journeys across the platform. This is not a support role, you will be the backbone of execution, ensuring every partner interaction is seamless, reliable, and effective.

You will own end-to-end operational workflows, from onboarding and KYC to transactions and settlements, while driving resolution of issues and maintaining a high standard of partner experience. Working closely with cross-functional teams, you will ensure that operations are not just running, but continuously improving as we scale.

If you thrive in high-ownership environments, enjoy solving complex operational challenges, and want to directly impact partner success in a fast-growing fintech, this role is built for you.

KEY RESPONSIBILITIES

- Partner Lifecycle & Ownership

Own the complete partner lifecycle post-integration, including onboarding, go-live, and ongoing operations. Act as the primary point of contact for partners across all operational and product-related matters, ensuring a seamless experience.
- Operations Monitoring & Execution

Monitor and ensure smooth functioning of critical workflows such as KYC, transactions, deposit booking, and settlements.





Ensure high reliability and accuracy across all partner-facing operational processes.

- Issue Resolution & Escalation

Proactively identify operational issues, delays, or failures and drive timely resolution. Take end-to-end ownership of issues, especially those impacting transactions,

reconciliations, or partner SLAs.

Ensure adherence to defined SLAs and proactively escalate risks where required.

- Cross-Functional Collaboration

Work closely with internal teams including engineering, product, and banking partners to resolve issues efficiently. Drive alignment across stakeholders to ensure accurate and timely execution of operational workflows.
- Partner Communication & Experience

Maintain structured communication with partners including regular updates, root cause analysis, and clear resolution timelines. Ensure a high standard of partner experience through transparency, responsiveness, and reliability.
- Process Improvement & System Reliability

Identify recurring issues and collaborate with internal stakeholders to improve processes and system performance. Drive continuous improvements to enhance operational efficiency, scalability, and overall platform reliability.

📌 Customer Success and Operations Executive (Noida)
🏢 Blostem Fintech
📍 Noida