09 Aug
|
Aye Finance
|
Bengaluru
09 Aug
Aye Finance
Bengaluru
Roles and Responsibilities :
- Manage a team of customer service representatives to ensure excellent client satisfaction and resolve complex issues.
- Develop and implement effective strategies for handling calls, emails, and chats to improve first-call resolution rates.
- Analyze performance metrics to identify areas for improvement and provide coaching to team members.
- Collaborate with other departments (e.g., sales, marketing) to develop targeted campaigns that drive business growth.
Job Requirements :
- 4-9 years of experience in BPO/Call Centre environment as a Team Leader or similar role.
- Proven track record in managing teams focused on customer service excellence.
- Robust understanding of Calls Handling processes, including call routing, escalation procedures, and quality control measures.
- Excellent communication skills with ability to lead by example.
📌 Customer Service Team Lead (Bengaluru)
🏢 Aye Finance
📍 Bengaluru