NWorking Days: 5 Days a Week (Rotational Week Offs)
About the Role NWe are looking for enthusiastic and customer-focused individuals to join our growing team. Whether you're a fresher looking to start your career or an experienced customer service professional, we'd love to hear from you. As a Customer Service Associate, you'll be the first point of contact for our US customers, delivering exceptional support while maintaining the highest standards of professionalism.
Key Responsibilities N
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- Handle inbound and/or outbound customer interactions with US-based customers.
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- Provide prompt, courteous, and accurate resolutions to customer queries.
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- Deliver an excellent customer experience while adhering to quality standards.
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- Maintain professionalism and empathy during every customer interaction.
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- Accurately document customer interactions and follow company processes.
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- Meet individual and team performance expectations, including quality and productivity metrics.
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- Collaborate with team members and supervisors to achieve operational goals.
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Eligibilitynn
- Freshers and experienced candidates are welcome to apply.
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- Excellent verbal communication skills in English are mandatory.
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- Comfortable speaking with US customers over the phone.
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- Willingness to work rotational night shifts.
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- Ability to work from our Bellandur office.
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- Candidates must arrangetheir own transportation, as company cab facilities are currently not available.
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- Basic computer knowledge and good typing skills are preferred.
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- Strong customer servicemindset and willingness to learn.
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Preferred Skillsnn
- Excellent communication and interpersonal skills.
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- Positive attitude with a customer-first approach.
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- Good listening and problem-solving abilities.
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- Ability to work effectively in a fast-paced workplace.
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- Team player with a willingness to learn and adapt.
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Why Join Us?nn
- Freshers are encouraged to apply.
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- Opportunity to build a career in the international BPO industry.
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- Performance-driven growth and learning opportunities.
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- Supportive and collaborative work environment.
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- If you're passionate about delivering exceptional customer service and are looking to grow your career in an international voice process, we'd love to hear from you!
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📌 Customer Service Representative (Bengaluru)
🏢 Size Up Software Services
📍 Bengaluru
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